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At kn3, your account data and payment records are handled with a clear purpose — to keep your wallet activity accurate and your access secure. This policy explains what we collect, why we collect it, and the choices available to you, with access subject to your local law and eligible regions.
This policy applies to information kn3 collects when you open an account, fund your wallet, or browse the platform. When you deposit through bKash, Nagad, or Bank Transfer, we record the transaction reference, amount, and timestamp to maintain an accurate account history. We also collect the device type and browser session data needed to keep your login secure across mobile and desktop. We do not sell your personal information to third parties. Data shared with payment processors — such as the mobile wallet networks that handle bKash and Nagad transfers — is limited to what those processors need to complete your transaction. Retention periods follow the requirements of applicable law in the regions where this platform operates. If you close your account, we retain only the records we are legally required to keep; all other data is removed on the schedule described in the retention section below. Your use of this platform and the rights available to you depend on your local law and the eligible regions in which kn3 operates. Where local regulation conflicts with any part of this policy, local law takes precedence.
When you top up via bKash, the transaction reference and wallet number are logged in your account history. This record is visible in your account panel and is used only for payment verification and dispute resolution.
Nagad deposit entries are stored against your account ID with a timestamp and status flag. We do not store your full Nagad PIN or authentication credentials — only the confirmation data returned by the payment network.
Bank Transfer deposits are matched to your account using the reference code shown at checkout. The bank account details you submit are held only for the duration needed to confirm the transfer and are not used for any other purpose.
Device type, operating system, and session tokens are collected to maintain a secure login state. This data is not linked to your payment method and is cleared when your session ends or you log out from the account page.
Understanding the boundary of this policy helps you know which data practices are ours and which belong to third-party services you may reach from this platform. The four areas below draw that line clearly.
All data collected during registration, login, and account management — including your email address, password hash, and session history — falls within this policy. You can review and update these details from the account settings page.
Deposits and withdrawal requests processed through bKash, Nagad, or Bank Transfer are covered here for the data kn3 holds. The payment networks themselves operate under their own privacy terms, which you should review separately.
Your browsing activity within the kn3 lobby — pages visited, game categories opened, and session duration — is collected under this policy and used only for platform performance and account security purposes.
Links or services that take you outside kn3 — including external payment portals or identity verification providers — are not covered by this policy. Once you leave our domain, the third party's own policy governs your data.
You have concrete actions available under this policy. To review the personal data we hold, open the account settings page and navigate to the data section — your profile details, registered payment methods, and transaction history are listed there. If any detail is incorrect, you can update it directly from that page or raise a correction request through our support channel. To ask a question about how your data is used, or to request that we delete data we are not legally required to retain, contact us through the support route listed in the contact section of this page. We aim to respond to data requests within a reasonable period; the exact timeframe depends on the nature of the request and applicable local requirements. Your rights under this policy are subject to the laws of the region in which you access the platform.
Log in and open the account settings page. Your stored profile data, linked payment references, and session history are visible there. No separate request is needed to view what we hold on your active account.
Update your name, contact email, or account preferences directly from the settings page. For details tied to a completed payment record, submit a correction request through the support channel so we can verify and amend it accurately.
If you want to understand how a specific piece of your data is used, or whether it has been shared with a third party, contact us in writing through the support route below. We will respond with a clear explanation of the data in question.
You may request deletion of data we are not legally required to retain. Submit the request through support with your account ID. We will confirm what can be removed and complete the deletion within the period required by applicable law.
If you have a question about this privacy policy, a data correction to raise, or a removal request to submit, the routes below are the ones we actively monitor. Use the channel that suits your situation — written requests for data matters are handled through the same support paths as account queries.
Open the chat widget from any page on kn3 to reach the support team directly. Use this route for quick questions about what data your account holds or how a specific record was created.
For written data requests — corrections, deletion requests, or policy questions that need a documented response — send your message through the email contact form in the Help section of your account page.
The Help section inside your signed-in account area contains published answers to common data and privacy questions. Check there first; if your question is not covered, escalate through live chat or email.
We apply a consistent set of practices to keep your account data accurate and your session secure. Cookies and local storage tokens are used to maintain your login state and remember your language preference — not to track your activity across other websites. You can clear these from your browser settings at any time, though doing so will end your current session. Account security relies on hashed credentials and session tokens that expire after a period of inactivity; we do not store plain-text passwords at any point. Data retention follows the schedule required by applicable law in the regions where kn3 operates, and we review that schedule when regulations change.
We use session cookies to keep you logged in and functional cookies to remember your account preferences. No third-party advertising cookies are placed by kn3. You can manage or clear cookies from your browser settings without affecting your account data.
Passwords are stored as hashed values only. Session tokens are issued at login and expire after inactivity. If you notice unexpected account activity, use the account settings page to change your password and contact support immediately.
We keep your account and transaction records for the period required by applicable law. Records tied to bKash, Nagad, and Bank Transfer deposits are retained for the legally required period after each transaction. Data not subject to a legal hold is deleted on a rolling schedule.
When this policy changes in a material way, we publish the updated version on this page with a revised date at the top. Continued use of the platform after a policy update means you have had the opportunity to review the changes. Contact support if you have questions about any revision.
The questions below cover what we hear most often about data rights, account records, and how to reach us with a privacy concern.
We collect the details you enter during registration — your name, email address, and contact information — along with device and session data needed to keep your login secure. Payment references from bKash, Nagad, or Bank Transfer deposits are also stored against your account for transaction verification.
Yes. Log in and open the account settings page; your profile details, stored payment references, and transaction history are listed there. If you need a full data export or have a question about a specific record, contact support through live chat or the email form.
Most profile details — name, email, preferences — can be updated directly from the account settings page. For corrections to a completed payment record or a detail you cannot edit yourself, submit a request through the support channel with your account ID and the specific change needed.
We share data only with the payment processors needed to complete your bKash, Nagad, or Bank Transfer transactions, and only the information those processors require. We do not sell personal data. Third-party services you reach by leaving kn3 operate under their own privacy terms.
After account closure, we retain only the records we are legally required to keep under applicable law — typically transaction records for a defined period. Data not subject to a legal retention requirement is deleted on the schedule described in the retention section of this policy.
Send a written request through the email contact form in the Help section of your account, or raise it via live chat. Include your account ID and describe the data or concern. We will confirm what can be actioned and respond within the period required by applicable law in your region.